Our friendly, knowledgeable customer service team consists of order takers, dispatchers, drivers, and schedulers. We work together with you to make sure you get the right mix and the amount you need for your pour when you need it. Since our delivery schedules fill up quickly, we recommend placing your order 2 to 3 days in advance.
How to Place an Order
To expedite the process, please have this information available when you call to place an order. We need all this to promise on-time delivery. Please allow adequate time for this phone call. A little extra time on the phone at the beginning can eliminate big problems on the job, so relax, be patient, and work with us to get your order right.
- Your name and the name of your company.
- Project name, your job number or P.O. number (if applicable)
- Project location, including a street address, town or city, and the nearest major street or intersection.
- Be as accurate as possible with directions. We can’t find your job without your help.
- Contact name and mobile phone number of someone at the project site.
- Precise quantity required. Be as accurate as possible with this. We have provided a calculator to help you with this step.
- Request the proper mix and slump. Our customer service team can help you determine the proper mix and slump based on your project and the weather conditions.
- Our customer service team can also suggest any enhancements like color or pattern. We also may recommend cure and sealing products to maximize your investment.
- Follow our special ordering instructions for color, texture, and performance concrete mixes.
- All loads less than 4 cubic yards are subject to a partial load charge.
- Don’t plan to add water at the job site to make higher slump concrete. If you do so, we cannot guarantee your results. Instead, ask now for our help suggesting a mix that is easier to place.
- Confirmation of mix type and quantity ordered.
- Confirmation of delivery date and time (firm or will call).
- Price per yard on COD orders.
- Expected unload time. We charge for each minute that a truck is kept over the normal unload time, which is 6 minutes per yard.
- Explanation of any additional charges, such as environmental fees, partial load fees, Saturday delivery, or a fuel surcharge.
- In order to provide reliable, efficient service, we encourage customers to place orders at least 48 hours in advance, preferably by 3 pm. Please confirm your order 24 hours in advance. For pours of 100 yards or more, please let our team know at least 3 days in advance.
- Our Service Team may inquire about future orders so we can guarantee you a spot in the schedule. Last-minute orders for concrete are taken only as our schedule allows.
- Saturday or Off-Hour deliveries must be confirmed 24 hours in advance.
- We welcome and encourage will-call orders as a way to pre-plan each day. Be advised, however, that we consider will-calls as strictly information only.
- Will-call orders must be confirmed or canceled two hours in advance of the required delivery time.
- First round will-calls (prior to 9 am) must be confirmed the evening prior to shipment as a Firm Order.
- Orders not confirmed by the scheduled delivery time will be deactivated.
- Call-Backs: In order to efficiently deliver your order, we must know a maximum quantity of concrete you require. If a shortage occurs, good communication will limit Call-Backs to one return trip.
- Call-Backs are shipped based on the immediate availability of a truck, so please allow at least 1 hour for a Call-Back load. Some Call-Backs may be subject to additional load charges.
- Use our concrete calculator to help determine how much concrete you need. Be sure to make a 10% allowance for uneven sub-grade, spillage, etc., and round up to the closest ¼ yard. Let us know what you are pouring (flatwork, wall, slab on grade, etc.) If you think a job may need more concrete, tell us up front. It’s always easier to cancel trucks than to add more.
- If you need to change an order, call your dispatcher at least one hour before the concrete is expected on the job site. Most concrete is loaded 30 to 45 minutes before it is due (depending on travel time).
- We are aware that occasionally orders need to be given over the radio. We discourage this practice as it can lead to communication errors. If it must be done, we require the order be confirmed by phone before it can be shipped (balance loads excluded).
- We realize that things in the field don’t always go as planned, so we remain flexible about canceling and re-scheduling orders. If you need to cancel an order, please let us know at least two hours before the scheduled delivery time. We will always do our best to accommodate re-scheduling.
- Stay in touch during the pour. Let your dispatcher know if there is anything hanging up the job that could affect the schedule. Traffic tie ups, slower-than-expected placement, difficult access and egress, accidents, the weather, and more all affect when the trucks return to the plant. Let dispatch know if pours are going to take extra time.
- If the job site is difficult to enter, or there is anything tricky about the pour, have your sales representative come to the site.
- Assign one person at the job site to give instructions to the drivers and to help guide them into and out of the site.